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Client Services Advisor
Ref No.: 17-00082
Location: Tempe, Arizona
Start Date / End Date: 12/30/1899 to 12/30/1899
PART TIME - Client Support Advisor & Collections
Responsible to review existing card collections processes and perform analysis to determine gaps and process improvement opportunities. Develop a plan to develop, update and implement processes, procedures and reporting to enhance the card collection process. Develop and implement a call monitoring, tracking and reporting process to ensure adherence to policies, procedures and regulations.

Proficient in successful collection strategies for consumer and corporate/business card accounts.
Experience with developing processes, procedures and reporting to monitor, track and report on collector performance as well as successful reduction in delinquency.
Demonstrated leadership and ability to be a self-starter, taking the initiative to get tasks completed in a timely manner and with a high quality output.
Knowledge of state and federal consumer and fair credit related regulations, including FDCPA.
Ability to train and lead Card Services and Operations staff as appropriate in the collections handling processes.
Ability to perform hands-on collections and management of the overall process.
Responsible to review existing card collections processes and perform analysis to determine gaps and process improvement opportunities. Develop a plan to develop, update and implement processes, procedures and reporting to enhance the card collection process. Develop and implement a call monitoring, tracking and reporting process to ensure adherence to policies, procedures and regulations.

Proficient in successful collection strategies for consumer and corporate/business card accounts.
Experience with developing processes, procedures and reporting to monitor, track and report on collector performance as well as successful reduction in delinquency.
Demonstrated leadership and ability to be a self-starter, taking the initiative to get tasks completed in a timely manner and with a high quality output.
Knowledge of state and federal consumer and fair credit related regulations, including FDCPA.
Ability to train and lead Card Services and Operations staff as appropriate in the collections handling processes.
Ability to perform hands-on collections and management of the overall process